Touchless Order Information
Muncy Winds Music is now “Touchless Ordering” only. All orders must be placed on this website.
Muncy Winds Music Co.
PO BOX 422
SUGAR GROVE, NC 28679 USA
You may place you order on this website or by mailing your purchase order to PO Box 422 Sugar Grove, NC. 28679.
Please know that while Muncy Winds Music is doing all that it can to help curtail the spread of the COVID-19 Coronavirus and protect our customers and employees we are still fulfilling web orders. Each package is disinfected before leaving our warehouse. All orders must be placed online and will be shipped directly to your home from our warehouse. We have suspended all product trials in order to protect you and our employees. All sales are final. Repairs may not be dropped off or picked up and must be prearranged by emailing. Please click here to Contact Us.
Thank you for understanding our policy. We encouarge all of our customers to stay safe and practice.
All sales are final. Be sure to inspect any items shipped as soon as they arrive. If any items are damage please contact us and the shipper immediately. All items are sent from Muncy Winds in excellent condition. If you receive something that may have been damaged in shipment, the carrier may wish to inspect the package. Please keep any packaging material. If the carrier wishes for you to return the package to us we will issue you a return authorization number. Packages without a return authorization will not be accepted. In the event that we do issue a return authorization number for you to return to Muncy Winds the merchandise must be in new condition and original packaging. Please include a copy of your receipt. A $5 research fee will be charged for any return without a copy of your invoice. You will receive a refund minus the shipping charges, and *restocking fees. 10% restocking fees on accessories and 5% restocking on all instruments. Reeds may not be returned for any reason.
All Cashiers and certified checks are accepted forms of payment and must be made in U.S. dollars. We also accept the following major credit cards: Visa, MasterCard, Discover, American Express and NOVUS.
Your credit card will be charged for items shipped only. If you prefer to order by a cashier check or money order please be sure and add applicable 6.75 % NC sales tax. Item availability and prices are subject to change without notice. The price in effect when we receive your order will be the price that you are charged. We are not responsible for any typographical errors.
FREE SHIPPING on all orders placed on our website above $50 within the 48 contiguous US states. Telephone orders are subject to shipping charges. Additionally, for a fee we offer faster shipping options by way of UPS and USPS and shipping to foreign countries via USPS. REMEMBER OVERNIGHT AND 2 DAY DELIVERIES ARE FROM THE DATE SHIPPED AND ARE COUNTED ON BUSINESS DAYS M-F ONLY. You’re shipping options and cost will be presented at checkout.
Most orders received before 1pm (ET) are shipped the same day. We cannot guarantee when an order will be shipped due to matters beyond our control. When mailing a cashier check or money order please use our website to calculate shipping and select the money order payment option, or call us and we will be happy to give you a total including shipping. Please include your order number. Please allow 10-14 days for delivery on all ground packages.
Upon receiving your order check for errors and shipping damage. Products are examined, and in perfect condition when packed. All packaging is according to the standards of the carrier. Regardless of the carton appearance, damage was sustained while in transit and must be reported at once to the carrier. ALL CLAIMS MUST BE FILED WITHIN 5 DAYS AFTER RECEIPT OF MERCHANDISE. PLEASE FOLLOW THESE INSTRUCTIONS. THEY ARE FOR YOUR PROTECTION. Items which are invoiced are considered delivered. For items missing and not indicated as Back Ordered notify us immediately. Back Ordered items will be shipped automatically when they become available. Returns will be charged a restocking fee of 10% for accessories and 5% for instruments. Reeds and damaged products may not be returned for credit of any kind.